Shipping policy

 

Shipping, Return & Exchange Policy —SONIX TECHNOGISE

At SONIX TECHNOGISE, we are committed to providing a smooth and transparent shopping experience. This policy explains how orders are shipped, returned, or exchanged.

1. Shipping Policy

Order Processing

  • All orders are processed within 24–48 hours after successful payment confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • You will receive order confirmation after successful payment.

Delivery Timeline

  • Standard delivery time: 3–7 business days depending on location.

  • Delivery timelines may vary due to courier delays, location constraints, or unforeseen circumstances.

Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • Free shipping may be offered on selected products or promotional offers.

Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.

  • Customers can track their shipment using the provided tracking number.

Delivery Issues

If you do not receive your order within the expected timeframe, please contact our customer support team immediately.

2. Easy Return Policy

We provide a simple and hassle-free return process for eligible products.

Return Eligibility

You can request a return if:

  • Product is damaged or defective.

  • Wrong product delivered.

  • Product not as described.

  • Item is marked as returnable on the website.

Return requests must be raised within 7 days of delivery.

Easy Return Process

  1. Contact customer support within 7 days of delivery.

  2. Provide order number and reason for return.

  3. Our team will arrange pickup (if service available) or guide you for return shipping.

  4. After product verification, refund or replacement will be processed.

Return Conditions

  • Product must be unused and in original condition.

  • Original packaging, accessories, and invoice required.

  • Product must pass quality inspection.

Non-Returnable Items

  • Digital products or services.

  • Used or customer-damaged products.

  • Items marked “non-returnable”.

  • Customized or special order items.

Refund After Return

  • Refund processed within 5–7 business days after verification.

  • Amount credited to original payment method.

3. Exchange Policy

Eligibility for Exchange

We provide exchanges only in the following cases:

  • Product received is damaged or defective.

  • Wrong item delivered.

  • Request raised within 48 hours of delivery.

Conditions for Exchange

  • Product must be unused and in original condition.

  • Original packaging and proof of purchase required.

  • Exchange subject to verification by our team.

Exchange Process

  1. Contact support within 48 hours of delivery.

  2. Provide order details and product issue.

  3. After approval, replacement will be processed within 5–7 business days.

Non-Exchangeable Items

  • Digital products or services.

  • Items damaged due to misuse.

  • Products without original packaging.

4. Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once shipped, cancellation is not allowed.

  • Approved cancellations are refunded within 5–7 business days.

5. Contact for Shipping, Return & Exchange


HOUSE NO-106, PARWAN,, Dwarkanathpura Keriya, Jaipur, Rajasthan, 303005
Email: contact@sonixtechnogise.com
Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM